Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a refund. 

To be eligible for a refund, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact me at hello@jessalittlecreative.com. If your return is accepted, I’ll send you details about where to send your package. It is your responsibility to pay postage on any return items, and ensure they reach me in good condition. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at hello@jessalittlecreative.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised cards). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

There's a problem with my order. What should I do?

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. I do my very best to ensure every order is perfect, but occasionally things can go wrong (I'm only human after all!). 

Please contact me with any concerns and I will rectify the issue.

How can I contact you?

If you have any issues regarding your order, or need any other assistance, please visit the contact page. I aim to reply to messages within 24 hours on working days (Monday-Friday). So if you message on a Friday, you may not receive a reply until Monday.

Jess x